Return & Refund Policy

At Leaoxy, we want our customers to have a positive shopping experience. If you are not completely satisfied with your purchase, this Return & Refund Policy explains the conditions and process for requesting a return or refund.

Website: Leaoxy

1. 14-Day Return Policy

We accept eligible returns within 14 days from the date your order is delivered.

If you wish to return an item, please contact us within 14 days of delivery. Return requests submitted after this period may not be accepted.

2. Return Eligibility

To be eligible for a return, the product should generally:

• Be unused and in its original condition.
• Be returned in its original packaging, where applicable.
• Include all original accessories and components, where applicable.
• Not show damage caused by misuse, improper handling, or unauthorized modification.
• Be accompanied by your order information so we can identify the purchase.

Additional requirements may apply depending on the product and circumstances of the return.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

For faster assistance, please provide:

• Your order number
• A description of the problem
• Clear photos or videos showing the issue, when applicable

After reviewing your request, we will determine the appropriate resolution, which may include a replacement, return, or refund.

4. How to Request a Return

Before sending anything back, please contact our customer support team to request return instructions.

Please include:

• Full name
• Order number
• Reason for the return
• Photos or other supporting information, if applicable

Do not send a return to our business address unless our support team specifically instructs you to do so.

5. Return Processing

Once we receive your returned item, we will inspect and process the return within 3 business days.

The 3-business-day processing period begins after the returned product has been received by us.

6. Refunds

Once your return is approved, the applicable refund will generally be issued to the original payment method used for the purchase.

After we issue the refund, the time required for the funds to appear in your account may vary depending on your bank, credit card company, or payment provider.

7. Non-Returnable Situations

A return may not be accepted if:

• The 14-day return period has expired.
• The item has been significantly used or altered.
• The product was damaged through misuse, improper handling, or unauthorized modification.
• The item is missing essential components or accessories.
• The product does not meet the applicable return conditions.

Nothing in this policy limits any consumer rights that cannot legally be waived under applicable law.

8. Return Shipping

Return shipping arrangements may depend on the reason for the return.

If an item is defective, damaged upon arrival, or incorrectly shipped, please contact us before returning it so we can provide appropriate instructions.

For other eligible returns, the customer may be responsible for applicable return shipping costs.

9. Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped. Once an order has been processed or shipped, cancellation may no longer be possible and the standard return procedure may apply.

10. Exchanges

If you would like to exchange an eligible item, please contact our customer support team.

Exchanges are subject to product availability and applicable return requirements. If the requested replacement is unavailable, we may offer another appropriate resolution.

11. Contact Us

For return or refund assistance, please contact Leaoxy:

Address: 4135 Dr Martin Luther King Jr Blvd, Fort Myers, FL 33916, United States
Phone: +1 239 334 7001
Email: support@leaoxy.shop
Live Chat: Chat with us live for immediate assistance.
Business Hours: Monday–Friday, 9:00 AM–7:00 PM (USA Time)